No one does more to minimize your downtime and maximize productivity

No one does more to minimize your downtime and maximize productivity

Proactive issue resolution through remote monitoring

Your document infrastructure is the engine that keeps mission-critical information flowing throughout your organization. When that flow is affected by problems with copiers and printers, your business can grind to a halt.

CCP offers the next generation in tech support through our unique remote monitoring solution. A dedicated CCP expert monitors your devices in real time via a highly secure cloud platform, so we can proactively react to many issues:
  • We receive alerts when toner is running low to anticipate your needs.
  • We can diagnose copier issues remotely – and resolve many issues remotely, as if we were on-site with the copier.
  • We receive meter readings automatically, saving you valuable time.
  • You receive comprehensive usage data about your devices that allow you to optimize your infrastructure.

Advantages for your business:

  • Dramatic reductions in downtime
  • Fewer on-site tech visits
  • The virtual elimination of the need for device maintenance by your staff
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Highest level of expertise and certification

Like everyone on the CCP team, our long-tenured, highly skilled technicians pride themselves on the close connections they form with our customers and their ability to rapidly respond to any need.

CCP technicians are factory-certified and receive manufacturer training on new products and models, as well as extensive training and support in-house. Our computer-dispatched vehicles carry a large parts inventory to minimize downtime.

CCP support advantages:

  • Microsoft & HP Certified IT team
  • Techs have 20+ years of experience on avg.
  • 95% of service calls resolved on first visit
  • Immediate availability of parts and supplies via our 50,000 sq. ft. warehouse
Whenever we have had an issue (with our Kyocera, it is rare) CCP handled it immediately. We are always up and running properly. We look forward to great service in the years to come!
– Pat Fiorentine, Our Rental Pumps LLC
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